Refund Policy

1. General Information

We understand that there may be occasions when you need to request a refund or cancel a service. Our policy varies depending on the type of product or service purchased:

• Physical Products: Hardware wallets and other physical devices.
• Digital Products: Courses, guides, and other downloadable educational materials.
• Investment Services: Investment packages, portfolio management plans, and advisory services.

The specific conditions for each category are detailed in the following sections.

2. Physical Products

2.1 Return Period

For physical products, such as hardware wallets and other devices, we accept returns within 30 days of receipt of the product, provided that:

• The product is in its original unopened packaging or, if opened, in perfect condition.
• All accessories, manuals, and components are included.
• The original proof of purchase is presented.

2.2 Return Process

To initiate a return of a physical product:

1. Contact our customer service at support@cryptoparaguay.com or at +449367935073.
2. Provide your order number and the reason for the return.
3. You will receive instructions on how to return the product and a prepaid shipping label if applicable.
4. Ship the product following the provided instructions.

2.3 Refund Conditions

Once we receive and verify the returned product:

• If the product is in perfect condition, we will process a full refund of the purchase price.
• If the product shows signs of use or damage, we may apply a reconditioning fee of up to 20% of the purchase price.
• Original shipping costs are not refundable, except in cases of defective products or shipping errors.

The refund will be processed using the same payment method used for the original purchase and may take 5-10 business days to reflect in your account, depending on your financial institution.

2.4 Defective Products

If you receive a defective product:

• Notify us within 7 days of receipt.
• Provide a clear description of the defect and, if possible, photographs.
• At our discretion, we will offer a full refund, a replacement, or a repair.

For defective products, we will cover the shipping costs for both the return and replacement.

3. Digital Products and Courses

3.1 Satisfaction Guarantee Period

For our digital products, such as the Crypto Masterclass Course, we offer a 14-day satisfaction guarantee from the date of purchase.

3.2 Conditions for Refund

To be eligible for a refund of a digital product:

• You must request the refund within 14 days of purchase.
• You must not have completed more than 30% of the course content or educational material.
• You must provide a valid reason for the refund request.

3.3 Exclusions

Refunds will not be offered for digital products in the following cases:

• More than 14 days have passed since the date of purchase.
• You have completed more than 30% of the content.
• You have downloaded all available materials.
• The product was purchased as part of a special offer or discounted package explicitly marked as "non-refundable."

3.4 Refund Process

To request a refund for a digital product:

1. Send an email to education@cryptoparaguay.com with the subject "Refund Request."
2. Include your name, email address used for the purchase, and the product name.
3. Explain the reason for your refund request.

Refund requests will be processed within 5 business days of receipt. Once approved, the refund may take 5-10 business days to reflect in your account, depending on your financial institution.

4. Investment Services

4.1 Cooling-off Period

For our investment services, such as the Basic Investment Package, Intermediate Investment Plan, and Premium Portfolio, we offer a 48-hour cooling-off period from the time of purchase, provided that the service has not been initiated.

4.2 Cancellation Before Activation

If you decide to cancel your investment service during the cooling-off period and before we have begun implementing your investment strategy:

• You will receive a full refund of the amount paid.
• No cancellation fees will apply.

4.3 Cancellation After Activation

Once we have begun implementing your investment strategy (which includes allocating funds to different cryptocurrencies or setting up your portfolio):

• Full refunds will not be offered due to the nature of the service.
• You may withdraw your funds according to the conditions specified in the terms of your specific investment plan.
• Management fees proportional to the period during which the service has been active will apply.
• Additional charges for early liquidation may apply, as detailed in the specific terms of your plan.

4.4 Exceptions

In exceptional circumstances, such as serious health issues or family emergencies, we may consider refund requests outside the standard terms. These requests will be evaluated on a case-by-case basis and will require supporting documentation.

4.5 Cancellation Process

To cancel an investment service:

1. Contact your personal advisor or send an email to investments@cryptoparaguay.com.
2. Clearly indicate your intention to cancel and provide your account number or reference.
3. If applicable, specify whether you wish to withdraw your funds or transfer them to another account.

We will process your request within 2 business days. The liquidation and transfer of funds may take an additional 3-5 business days, depending on the type of assets in your portfolio and market conditions.

5. Special Circumstances

5.1 Pricing or Description Errors

If a product or service was advertised with an incorrect price or with a substantially inaccurate description, we reserve the right to:

• Cancel the order and offer a full refund.
• Contact the customer to offer the option to continue with the order at the correct price or with the correct description.

5.2 Service Interruptions

In the event of prolonged interruptions to our services (more than 72 consecutive hours) due to technical issues or circumstances beyond our control:

• We will offer compensation proportional to the period of interruption.
• In the case of recurring or serious interruptions, we will evaluate refund requests on a case-by-case basis.

5.3 Changes to Service Terms

If we make substantial changes to the terms and conditions of a service after your purchase:

• We will notify you at least 30 days in advance.
• If you do not agree with the new terms, you may cancel the service and receive a refund proportional to the remaining time of the contracted service.

6. Additional Considerations

6.1 Taxes and Fees

Refunds will include taxes paid in the original purchase. However, we will not refund:

• Payment processing fees.
• Currency conversion costs.
• Any other third-party charges associated with the transaction.

6.2 Refund Currency

Refunds will be processed in the same currency used for the original purchase. If you make a purchase in cryptocurrency:

• The refund will be made in the same cryptocurrency used for payment.
• The refund value will be based on the USD value of the original transaction, not on the amount of cryptocurrency.

This means that, due to cryptocurrency volatility, the amount of cryptocurrency received in a refund may be different from the original amount paid.

6.3 Disputes and Resolution

If you are not satisfied with our decision regarding your refund request:

1. You may request a review by sending an email to customercare@cryptoparaguay.com.
2. Your case will be reviewed by a senior member of our team.
3. You will receive a response within 10 business days.

If after our review you remain unsatisfied, you may seek to resolve the dispute through the applicable consumer protection channels in your jurisdiction.

7. Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Any changes will take effect immediately after the posting of the revised policy on our website.

Modifications will not apply retroactively to purchases made before the effective date of the revised policy. Orders and purchases will be governed by the Refund Policy in effect at the time of purchase.

We recommend that you periodically review this policy to stay informed about our most recent refund procedures.

8. Contact Us

If you have any questions or need clarification about our Refund Policy, please don't hesitate to contact us:

• Email: support@cryptoparaguay.com
• Phone: +449367935073
• Postal address: 3 Amelia Vista, Lake Fred, DE65 6JG, Paraguay

Our customer service team is available Monday through Friday, from 9:00 AM to 6:00 PM (Paraguay local time).