Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Identification information: Full name, ID number, date of birth, nationality.
• Contact information: Email address, phone number, postal address.
• Financial information: Credit or debit card details, banking information, transaction history.
• Verification information: Identity documents, proof of address, photographs for KYC (Know Your Customer) verification.
• Digital wallet information: Cryptocurrency wallet addresses associated with your account.

1.2 Automatically Collected Information

When you use our website or applications, we may automatically collect:

• Device information: Device type, operating system, unique device identifiers.
• Usage information: Pages visited, time spent, links clicked, search queries.
• Location information: Approximate geographic location based on your IP address or GPS with your consent.
• Connection information: IP address, browser type, internet service provider, referring/exit pages.

1.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to collect information about your activity, browser, and device. Cookies are small text files that are stored on your device when you visit our website. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly without cookies.

We use the following types of cookies:

• Essential cookies: Necessary for the basic functioning of the site.
• Preference cookies: Allow us to remember your preferences and customize your experience.
• Analytics cookies: Help us understand how users interact with our site.
• Marketing cookies: Used to display relevant advertisements and measure the effectiveness of our advertising campaigns.

2. How We Use Your Information

We use the information collected for the following purposes:

2.1 To Provide Our Services

• Process cryptocurrency purchase and sale transactions.
• Manage your account and provide customer support.
• Verify your identity and prevent fraud (KYC/AML).
• Process payments and manage investments.
• Send transaction confirmations and account updates.

2.2 To Improve Our Services

• Analyze user trends and behavior.
• Develop new features and services.
• Troubleshoot technical issues and improve usability.
• Conduct research and analysis to optimize our operations.

2.3 Communications and Marketing

• Send important notifications about your account or changes to our services.
• Provide updates about the cryptocurrency market and investment opportunities.
• Send promotional material about our products and services.
• Conduct satisfaction surveys and gather feedback.

2.4 Legal Compliance

• Comply with applicable legal and regulatory obligations.
• Respond to legal requests, court orders, or legal processes.
• Prevent potentially prohibited or illegal activities.
• Protect our rights, privacy, security, or property.

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Performance of a contract: When processing is necessary to fulfill our contractual obligations to you.
• Consent: When you have given us explicit consent to process your data for a specific purpose.
• Legitimate interests: When processing is necessary for our legitimate interests, provided these do not override your fundamental rights and freedoms.
• Legal obligation: When we need to process your data to comply with a legal obligation.

4. Sharing and Disclosure of Information

We may share your personal information with the following categories of recipients:

4.1 Service Providers

We share information with trusted service providers that help us operate our business and deliver our services, such as:

• Payment processors and financial institutions.
• Identity verification (KYC) service providers.
• Hosting and data storage providers.
• Analytics and marketing services.
• Customer service providers.

These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Business Partners

We may share information with our business partners to offer certain products, services, or promotions, provided you have given your consent when necessary.

4.3 Legal Requirements

We may disclose your personal information in response to a legal process or when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests.
• Protect our rights, property, or safety, as well as those of our users or others.
• Detect, prevent, or address fraud, security, or technical issues.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of the business assets. We will notify you of any change in ownership or use of your personal information.

4.5 With Your Consent

We may share your personal information for any other purpose with your explicit consent.

5. International Data Transfers

CryptoParaguay operates primarily in Paraguay, but may use service providers and partners located in different countries. As a result, your personal information may be transferred, stored, and processed in jurisdictions other than your own, including countries that may not provide the same level of data protection as your country of residence.

When we transfer personal information to countries outside of Paraguay, we ensure that adequate safeguards are in place to protect your data, such as:

• Transferring data to countries that have been recognized as providing an adequate level of legal protection.
• Implementing approved contracts with the recipients of the information that obligate them to protect your personal information.
• Implementing other appropriate legal and security measures as necessary.

6. Information Security

We implement technical, administrative, and physical security measures designed to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data using industry-standard encryption technology.
• Implementation of firewalls, intrusion detection, and data loss prevention.
• Restricted access to personal information only to authorized personnel who need to know it.
• Regular monitoring of our systems for possible vulnerabilities and attacks.
• Periodic security assessments and audits of our systems.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

The factors we consider in determining retention periods include:

• The amount, nature, and sensitivity of the personal information.
• The potential risk of harm from unauthorized use or disclosure.
• The purposes for which we process the information and whether we can achieve those purposes through other means.
• Applicable legal and regulatory requirements.

For data related to financial transactions and KYC/AML verification, we generally retain the information for at least five years to comply with legal obligations. For other types of data, such as browsing information, we may retain it for shorter periods.

When your personal information is no longer needed for the purposes for which it was collected, we will securely delete or anonymize it.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to access: You can request a copy of the personal information we hold about you.
• Right to rectification: You can request that we correct inaccurate or incomplete information about you.
• Right to erasure: You can request that we delete your personal information in certain circumstances.
• Right to restrict processing: You can request that we restrict the processing of your personal information in certain circumstances.
• Right to data portability: You can request a copy of the personal information you provided to us in a structured, commonly used, and machine-readable format.
• Right to object: You can object to the processing of your personal information in certain circumstances.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the details provided in the 'How to Contact Us' section. We will respond to your request within the applicable legal timeframes (generally 30 days).

Please note that we may need to verify your identity before responding to certain requests, and some requests may be subject to legal or business limitations.

9. Children's Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children under 18. If we discover that we have collected personal information from a child under 18 without parental consent verification, we will take steps to delete that information from our servers as soon as possible.

If you believe we might have any information from a child under 18, please contact us through the details provided in the 'How to Contact Us' section.

10. Links to Third-Party Sites

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by us. This Privacy Policy does not apply to such third-party sites. We recommend that you review the privacy policies of any third-party website or service you visit. We are not responsible for the privacy practices or content of those sites.

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The most recent version will always be available on our website with the 'last updated' date.

We recommend that you review this policy periodically to stay informed about how we protect your information. If we make material changes that significantly affect your rights or how we use your personal information, we will provide you with prominent notice, such as an email notification or a notice on our website before the changes take effect.

Your continued use of our services after the posting of changes to this Privacy Policy will constitute your acceptance of such changes.

12. How to Contact Us

If you have questions, comments, or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us through:

• Email: privacy@cryptoparaguay.com
• Postal mail: 3 Amelia Vista, Lake Fred, DE65 6JG, Paraguay
• Phone: +449367935073

We are committed to working with you to fairly resolve any complaint or concern about your privacy.